{"id":583587,"date":"2025-07-18T08:38:59","date_gmt":"2025-07-18T08:38:59","guid":{"rendered":"https:\/\/world-schools.com\/?post_type=help&#038;p=583587"},"modified":"2025-12-03T15:03:38","modified_gmt":"2025-12-03T15:03:38","slug":"how-to-contact-support-and-get-help","status":"publish","type":"help","link":"https:\/\/world-schools.com\/pt\/help\/how-to-contact-support-and-get-help\/","title":{"rendered":"Como contactar o suporte e obter ajuda"},"content":{"rendered":"<p class=\"first-paragraph\">Existem tr\u00eas formas f\u00e1ceis de aceder ao Centro de ajuda depois de iniciar sess\u00e3o na sua conta. A partir da\u00ed, pode enviar um pedido de assist\u00eancia ou navegar em artigos \u00fateis para encontrar respostas, resolver problemas e gerir o painel de controlo da escola com confian\u00e7a.<\/p>\n<h2>Aceder \u00e0 Ajuda e Suporte a partir do Painel de Controlo<\/h2>\n<p>No painel de controlo da escola:<\/p>\n<ul>\n<li>Localize a caixa Ajuda e suporte<\/li>\n<li>Clique para abrir o Centro de Ajuda<\/li>\n<\/ul>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-583588\" src=\"https:\/\/world-schools.com\/wp-content\/uploads\/2025\/07\/helpsupport.gif\" alt=\"\" width=\"800\" height=\"417\" title=\"\" srcset=\"https:\/\/world-schools.com\/wp-content\/uploads\/2025\/07\/helpsupport.gif 800w, https:\/\/world-schools.com\/wp-content\/uploads\/2025\/07\/helpsupport-768x400.gif 768w, https:\/\/world-schools.com\/wp-content\/uploads\/2025\/07\/helpsupport-18x9.gif 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<h2>Formas de obter ajuda e contactar o apoio<\/h2>\n<h3><\/h3>\n<h3>Utilizar o separador de navega\u00e7\u00e3o superior<\/h3>\n<p>Tamb\u00e9m pode aceder \u00e0 Ajuda e Assist\u00eancia a partir do menu principal:<\/p>\n<ul>\n<li>Clique no separador Ajuda e suporte na barra de navega\u00e7\u00e3o superior<\/li>\n<li>Isto lev\u00e1-lo-\u00e1 diretamente para o Centro de Ajuda<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/world-schools.com\/wp-content\/uploads\/2025\/07\/support-top-bar.png\" height=\"228\" width=\"2186\" class=\"alignnone size-full wp-image-583591\" alt=\"High-quality international schools, world schools global network, educational excellence for students.\" title=\"\" srcset=\"https:\/\/world-schools.com\/wp-content\/uploads\/2025\/07\/support-top-bar.png 2186w, https:\/\/world-schools.com\/wp-content\/uploads\/2025\/07\/support-top-bar-768x80.png 768w, https:\/\/world-schools.com\/wp-content\/uploads\/2025\/07\/support-top-bar-1536x160.png 1536w, https:\/\/world-schools.com\/wp-content\/uploads\/2025\/07\/support-top-bar-2048x214.png 2048w, https:\/\/world-schools.com\/wp-content\/uploads\/2025\/07\/support-top-bar-18x2.png 18w\" sizes=\"(max-width: 2186px) 100vw, 2186px\" \/> <\/p>\n<h3>Procurar ajuda no menu suspenso Conta<\/h3>\n<p>Uma vez iniciada a sess\u00e3o:<\/p>\n<ul>\n<li>Clique no \u00edcone da sua conta no canto superior direito<\/li>\n<li>Selecione Ajuda e assist\u00eancia no menu pendente<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-583590\" src=\"https:\/\/world-schools.com\/wp-content\/uploads\/2025\/07\/help-support-top-navigation.gif\" alt=\"\" width=\"800\" height=\"417\" title=\"\" srcset=\"https:\/\/world-schools.com\/wp-content\/uploads\/2025\/07\/help-support-top-navigation.gif 800w, https:\/\/world-schools.com\/wp-content\/uploads\/2025\/07\/help-support-top-navigation-768x400.gif 768w, https:\/\/world-schools.com\/wp-content\/uploads\/2025\/07\/help-support-top-navigation-18x9.gif 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<h2>Enviar um pedido atrav\u00e9s do formul\u00e1rio de contacto<\/h2>\n<p>Quando estiver no Centro de Ajuda, o Formul\u00e1rio de Contacto est\u00e1 localizado no lado direito da p\u00e1gina.<\/p>\n<p>Para apresentar um pedido, preencha os seguintes campos:<\/p>\n<ul>\n<li>Correio eletr\u00f3nico: O seu e-mail de contacto preferido<\/li>\n<li>Escola: O nome da sua escola<\/li>\n<li>Categoria de apoio: Selecione o t\u00f3pico que melhor se adequa ao seu pedido<\/li>\n<li>O seu pedido: Descreva brevemente o seu problema, quest\u00e3o ou feedback<\/li>\n<\/ul>\n<p>Clicar <strong>Enviar<\/strong>, e a nossa equipa entrar\u00e1 em contacto consigo em breve.<\/p>\n<h2>Ainda precisa de ajuda?<\/h2>\n<ul>\n<li>Tamb\u00e9m pode enviar-nos um e-mail diretamente para <a href=\"mailto:community@world-schools.com\">community@world-schools.com<\/a><\/li>\n<li>Ou contacte diretamente o seu gestor de conta<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Precisa de ajuda? Quer tenha uma pergunta ou um problema t\u00e9cnico, pode facilmente entrar em contacto com a equipa de apoio das World Schools atrav\u00e9s do seu painel de controlo.<\/p>","protected":false},"template":"","meta":{"content-type":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_jf_save_progress":""},"help-category":[12450,12456],"class_list":["post-583587","help","type-help","status-publish","hentry","help-category-school","help-category-troubleshooting-support"],"_links":{"self":[{"href":"https:\/\/world-schools.com\/pt\/wp-json\/wp\/v2\/help\/583587","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/world-schools.com\/pt\/wp-json\/wp\/v2\/help"}],"about":[{"href":"https:\/\/world-schools.com\/pt\/wp-json\/wp\/v2\/types\/help"}],"wp:attachment":[{"href":"https:\/\/world-schools.com\/pt\/wp-json\/wp\/v2\/media?parent=583587"}],"wp:term":[{"taxonomy":"help-category","embeddable":true,"href":"https:\/\/world-schools.com\/pt\/wp-json\/wp\/v2\/help-category?post=583587"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}