{"id":583587,"date":"2025-07-18T08:38:59","date_gmt":"2025-07-18T08:38:59","guid":{"rendered":"https:\/\/world-schools.com\/?post_type=help&#038;p=583587"},"modified":"2025-12-03T15:03:38","modified_gmt":"2025-12-03T15:03:38","slug":"how-to-contact-support-and-get-help","status":"publish","type":"help","link":"https:\/\/world-schools.com\/de\/help\/how-to-contact-support-and-get-help\/","title":{"rendered":"How to Contact Support and Get Help"},"content":{"rendered":"<p class=\"first-paragraph\">There are three easy ways to access the Help Center once you&#8217;re logged in to your account. From there, you can submit a support request or browse helpful articles to find answers, troubleshoot issues, and manage your school dashboard with confidence.<\/p>\n<h2>Access Help &amp; Support from the Dashboard<\/h2>\n<p>From your School Dashboard:<\/p>\n<ul>\n<li>Locate the Help &amp; Support box<\/li>\n<li>Click to open the Help Center<\/li>\n<\/ul>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-583588\" src=\"https:\/\/world-schools.com\/wp-content\/uploads\/2025\/07\/helpsupport.gif\" alt=\"\" width=\"800\" height=\"417\" title=\"\" srcset=\"https:\/\/world-schools.com\/wp-content\/uploads\/2025\/07\/helpsupport.gif 800w, https:\/\/world-schools.com\/wp-content\/uploads\/2025\/07\/helpsupport-768x400.gif 768w, https:\/\/world-schools.com\/wp-content\/uploads\/2025\/07\/helpsupport-18x9.gif 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<h2>Ways to get Help and contact Support<\/h2>\n<h3><\/h3>\n<h3>Use the Top Navigation Tab<\/h3>\n<p>You can also access Help &amp; Support from the main menu:<\/p>\n<ul>\n<li>Click the Help &amp; Support tab in the top navigation bar<\/li>\n<li>This will take you directly to the Help Center<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/world-schools.com\/wp-content\/uploads\/2025\/07\/support-top-bar.png\" height=\"228\" width=\"2186\" class=\"alignnone size-full wp-image-583591\" alt=\"High-quality international schools, world schools global network, educational excellence for students.\" title=\"\" srcset=\"https:\/\/world-schools.com\/wp-content\/uploads\/2025\/07\/support-top-bar.png 2186w, https:\/\/world-schools.com\/wp-content\/uploads\/2025\/07\/support-top-bar-768x80.png 768w, https:\/\/world-schools.com\/wp-content\/uploads\/2025\/07\/support-top-bar-1536x160.png 1536w, https:\/\/world-schools.com\/wp-content\/uploads\/2025\/07\/support-top-bar-2048x214.png 2048w, https:\/\/world-schools.com\/wp-content\/uploads\/2025\/07\/support-top-bar-18x2.png 18w\" sizes=\"(max-width: 2186px) 100vw, 2186px\" \/> <\/p>\n<h3>Find Help from the Account Dropdown<\/h3>\n<p>Once logged in:<\/p>\n<ul>\n<li>Click your account icon in the top-right corner<\/li>\n<li>Select Help &amp; Support from the dropdown<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-583590\" src=\"https:\/\/world-schools.com\/wp-content\/uploads\/2025\/07\/help-support-top-navigation.gif\" alt=\"\" width=\"800\" height=\"417\" title=\"\" srcset=\"https:\/\/world-schools.com\/wp-content\/uploads\/2025\/07\/help-support-top-navigation.gif 800w, https:\/\/world-schools.com\/wp-content\/uploads\/2025\/07\/help-support-top-navigation-768x400.gif 768w, https:\/\/world-schools.com\/wp-content\/uploads\/2025\/07\/help-support-top-navigation-18x9.gif 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<h2>Submit a Request via the Contact Form<\/h2>\n<p>Once you\u2019re in the Help Center, the Contact Form is located on the right side of the page.<\/p>\n<p>To submit a request, fill in the following fields:<\/p>\n<ul>\n<li>Email: Your preferred contact email<\/li>\n<li>School: The name of your school<\/li>\n<li>Category of Support: Select the topic that best fits your request<\/li>\n<li>Your Request: Briefly describe your issue, question, or feedback<\/li>\n<\/ul>\n<p>Klicken Sie auf <strong>Einreichen<\/strong>, and our team will get back to you shortly.<\/p>\n<h2>Still Need Assistance?<\/h2>\n<ul>\n<li>You can also email us directly at <a href=\"mailto:community@world-schools.com\">community@world-schools.com<\/a><\/li>\n<li>Oder wenden Sie sich direkt an Ihren Kundenbetreuer<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Need assistance? Whether you have a question or technical issue, you can easily get in touch with the World Schools Support Team through your dashboard.<\/p>","protected":false},"template":"","meta":{"content-type":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_jf_save_progress":""},"help-category":[12450,12456],"class_list":["post-583587","help","type-help","status-publish","hentry","help-category-school","help-category-troubleshooting-support"],"_links":{"self":[{"href":"https:\/\/world-schools.com\/de\/wp-json\/wp\/v2\/help\/583587","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/world-schools.com\/de\/wp-json\/wp\/v2\/help"}],"about":[{"href":"https:\/\/world-schools.com\/de\/wp-json\/wp\/v2\/types\/help"}],"wp:attachment":[{"href":"https:\/\/world-schools.com\/de\/wp-json\/wp\/v2\/media?parent=583587"}],"wp:term":[{"taxonomy":"help-category","embeddable":true,"href":"https:\/\/world-schools.com\/de\/wp-json\/wp\/v2\/help-category?post=583587"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}